Information Lifecycle Support review by Reginald Best
itSMF member, Reginald Best, has kindly reviewed Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM) exclusively for IT Governance Ltd.Information Lifecycle...
View ArticleIT Service Management Books; “Dugmore has done it again!”
Suzanne Van Hove, founder and CEO of SED-IT and Director at itSMF USA has kindly reviewed the latest publications on IT Service Management from Shirley Dugmore. IT Service Management Books; “Dugmore...
View ArticleitSMF members review their first title: ‘Balanced Diversity’
Karen Ferris has written THE book on driving change. Balanced Diversity: A Portfolio Approach to Organizational Change applies ITSM thinking to implementing change. This is an area that all of us...
View ArticleIT That Matters – A Guide to Maximizing the Strategic Value of IT
IT That Matters provides a practical approach for how the business can realize value by leveraging IT as a strategic asset of the organization. Simply said, “IT matters. IT is part of the solution or...
View ArticleThe Definitive Guide to IT Service Metrics
If you are going to call your book The Definitive Guide to IT Service Metrics, this is how you do it. 304 pages, 192 metrics described, 29 areas addressed. This is the broadest range of measures of any...
View ArticleBuilding a High-performance Team
itSMF USA member, Angelica King, has kindly reviewed 'Buidling a High-Performance Team'. Building a High-performance Team is a post from: IT Governance Blog on IT governance, risk management,...
View ArticleITIL 2011 Service Operation, reviewed by Claire Agutter
Claire Agutter, lead tutor of IT training Zone and itSMF member has reviewed the ITIL 2011 Service Operation Edition: ITIL 2011 Service Operation, reviewed by Claire Agutter is a post from: IT...
View ArticleITIL 2011 Service Strategy reviewed by ITIL guru, Claire Agutter
The Service Strategy core volume is an essential tool for anyone involved in IT management and the delivery of IT services. Strategy is not something that happens elsewhere – it’s something you need to...
View ArticleITIL V3 Planning to Implement Service Management
Reviewed by itSMF USA member, Sean McClean takes us through the ins and outs of ITIL V3 Planning to Implement Service Management. ITIL V3 Planning to Implement Service Management is a post from: IT...
View ArticleLeading for Success: Unleash your leadership potential to achieve...
Leading for Success, what a powerful title! After reading this book, you might expect to know all of the secrets to be a great leader for success. The reality is that this is a good book for starting...
View ArticleIT-enabled Business Change: Successful Management
Information Technology is a core aspect of every traditional business operation. Over the past 10-20 years it has become apparent that a business cannot and should not operate without adequate...
View ArticleCoaching for High Performance
Would any of us strive to have a low-performing team? A low-performing organization? Who wants to sign up for adequate performance?Coaching for High Performance is a post from: IT Governance Blog on IT...
View ArticleEverything You Want To Know About Organisational Change Management
Our organizations are constantly facing changes. Changes are initiated from within the organization like restructuring, outsourcing, and transformations.Everything You Want To Know About Organisational...
View ArticleChanging the IT Leader’s Mindset
Have you ever worked on a project where you were asked to help to drive a team or an organization from one reality to a new reality? This might be the implementation of a new IT system. Changing the IT...
View ArticleThe ITSM Iron Triangle
I love stories. Not just books, many of which contain great information, but stories with characters and plots that engage the reader at an emotional level. I assumed The ITSM Iron Triangle, by Daniel...
View ArticleManaging Business Transformation
Have you ever led an IT project? Have you implemented a process change? Have you experienced challenges in helping teams adjust to change? Managing Business Transformation is a structured and practical...
View ArticleEssential Time Management and Organisation: A Pocket Guide
With all the productivity tools at our disposal today, including mobile devices to stay connected anytime and anywhere, you’d think we’d actually feel more productive.Essential Time Management and...
View ArticleRunning IT like a Business
Does your IT organization sit at the table with the organizational leadership? Is IT recognized as a capable business partner? Is it clear how IT is adding value to the organization? Running IT like a...
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